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In the latest episode of the IPA Payments Pod, the IPA book club returns with a look at the intersection of business and military strategy. We read the ancient classic “The Art of War,” by Sun Tzu, and to put it in a business context, we also discuss the Oliver Stone film “Wall Street.”
In this episode, Brian Tate, the IPA’s CEO, and Ben Jackson, the IPA’s COO discuss both the book and the movie and what they say about modern business. They discuss whether or not military strategy applies to business and whether the true message of Stone’s film got lost in the story telling. This podcast was recorded on July 24, 2023. Things may have changed by the time you hear it. You can find the podcast here, or wherever you get your podcasts. Make sure to subscribe, leave us a review, and share it with your colleagues. Canada might seem like an easy first step into international expansion for U.S. companies, but they should not fall into the trap of thinking it is the 51st state.
In this episode, Ron Morrow, executive director of Supervision at the Bank of Canada, discusses the regulatory requirements around offering payments services there. We discuss the role of the Bank of Canada, how regulations are written there, and the upcoming regulatory changes under the Retail Payment Activities Act. If you want to learn more about the new Retail Payment Act, make sure to register for our Summer of Learning webinar with the Bank of Canada on August 16 at 3 p.m. eastern. Learn more and register at: Be Ready for Retail Payments Supervision (ipa.org). This podcast was recorded on July 25, 2023. Things may have changed by the time you hear it. You can find the podcast here, or wherever you get your podcasts. Make sure to subscribe, leave us a review, and share with your colleagues. Customer service is a critical department in any business because it can make or break both individual relationships and a company’s reputation.
In the latest episode of the IPA Payments Pod, Meg Porter, Executive Vice President of Enterprise Transformation at Ubiquity, discusses how to build a successful customer service program. She talks about how to train and manage customer service agents, why companies should consider ditching scripts, and why the customer is not always right. The IPA thanks our member sponsor, Netspend, for helping to make this show possible. This podcast was recorded on July 14, 2023. Things may have changed by the time you hear it. You can find the podcast here, or wherever you get your podcasts. Don’t forget to subscribe, leave us a review, and share it with friends and colleagues who might be interested. |
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