As people’s lives become more digital and they add more connected devices to their lives, their risks for identity theft, fraud, and other cyber-crime grows. Everything from computers to smart phones to baby monitors to fitness trackers can all introduce risks.
The average person is often unaware of these risks, and so they are unprepared to manage them. To help address this issue, Consumer Reports, a nonprofit focused on consumer protection and education, has created the Security Planner. The site helps individuals create a personal plan for protecting themselves and their devices by asking them a series of questions about their devices and any security concerns they might have. Based on the answers, the planner creates a checklist of steps to take to defend against the risks identified. While it can’t provide perfect security, it can increase people’s overall security.
In the episode of the IPA Payments Pod, we speak with Yael Grauer, the lead content creator for the planner, about how it was created, who it is designed to help, and how it works. We also talk about some of the best practices that people can follow while navigating cyberspace.
The planner is a free resource, and one that companies can share with their customers if they want to provide resources on protecting against fraud.
When the COIVD19 pandemic forced businesses to operate virtually, bank examinations moved into cyberspace.
This change likely will last beyond the pandemic, so bankers need to figure out how to be effective in this new environment. For institutions involved in non-traditional businesses like prepaid issuing, the problems of effectively conveying information and answering questions from examiners can be more complicated if they need to explain a new type of business.
IPA member Bancorp has successfully navigated virtual exams, and in this episode, we talk with Mandi Lermond, the director and chief of staff, and Mike Althouse, the chief compliance officer about the lessons they have learned, and the best practices they have uncovered. For them, the most important exam question, both internally and externally has been “how goes it?” Find out why.
They have also written an article for the ABA Compliance Journal that explores these topics in more detail. You can find that article here: Navigating Virtual Examinations | ABA Banking Journal
When the U.S. government decided to provide funds to struggling Americans in the pandemic, it needed a way to move a lot of money to a lot of people quickly. While direct deposit information from tax returns helped, some people who most needed assistance weren’t in the system.
So, the Department of Treasury used a combination of paper checks and prepaid cards from a program it calls the U.S. Debit Card. That program was part of an existing contract that allowed the government to use prepaid cards for disbursements.
IPA members Fiserv and Metabank are instrumental in that program, and in this episode, we talk with Kim Ford, Senior Vice President for Government Relations at Fiserv about how the cards work and how they came to be used for stimulus funds.
Prepaid cards have been a tool for benefits distribution for years, and the Economic Impact Payments show how they can quickly be implemented for new programs when the need arises.
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With the job market in our industry as hot as it has ever been, the competition for top talent is fierce. While the interview process is the primary way companies select applicants, how it’s executed can impact the candidate’s perception of the company and your overall employer brand (and maybe that of their colleagues, family, friends, etc.). Most companies place a high priority on improving the customer experience. In the battle for top talent, placing an emphasis on improving the candidate experience will help talented individuals get excited about joining your team.
Here are 6 suggestions for a better candidate experience.
Almost every executive tells me getting the best people in place is one of the most important parts of their job. Demand for top talent has never been higher so anything you can do to create a better candidate experience will help you on the recruiting front.
Write something about yourself. No need to be fancy, just an overview.
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