GREAT CUSTOMER SERVICE
The Link to Retaining Customers, Growing Business and Improving Profits

Customers want quick, immediate answers from competent personnel they can trust.

The Customer Service position has evolved to such impact and importance in the development and retention of customers that only in the development of new accounts is the position noticeably different from an account executive.

IPA’s Great Customer Service Educational Series focuses on how Great Customer Service impacts the customer, production, and the account executive’s performance.

IPA and Chadwick Consulting present a multi-part educational series, specifically designed for the graphic communication industry, to demonstrate the culture and processes necessary to create an effective customer service department and high-performing customer service representatives.

Learn to implement the kind of internal and external processes that result in record revenues that emanate from great customer service.

The series includes a 3-part webinar curriculum, in-depth instructional guide and individual telephone coaching by our CSR expert, Sid Chadwick.

Both business managers and customer service representatives responsible for providing
Great Customer Service should attend!

Great Customer Service Educational Series

Webinar Series  |  Instructional Handbook  |  Telephone Coaching

PURCHASE

WEBINARS      

Session 1 I Session 2 I Session 3    
(All sessions available on CD)   

This three-part IPA Webinar program, specifically designed for the graphic communications industry, will demonstrate the needed culture and implementation details needed to create a great customer service department that works as a team to support both external customers and internal processes.

HANDBOOK  

The instructional guide to the Great Customer Service Educational Series offers informative articles and instructions on how to implement the processes and standards defined in the 3-part Webinar series. The guide also includes worksheets and resources that will help your company achieve Great Customer Service.

COACHING             

The Great Customer Service Educational Program includes one hour of expert telephone coaching by Sid Chadwick, principle with Chadwick Consulting, Inc., a North Carolina-based consulting practice working to improve company and individual performance in the graphic communications industry. Sid has worked as a graphic arts industry consultant for over eighteen years, developing individual and organizational performance for graphic communications suppliers, and buyers. Specific capabilities include research, strategy development, education/training, and publishing.