Great Customer Service, Excerpted from IPA’s Great Customer Service Workbook
September/October 2006
An organization with mediocre account executives and great CSRs can grow their performance. However, an organization with great account executives and mediocre CSRs can, at best, do no better than “hold their own.” Download PDF
An organization with mediocre account executives and great CSRs can grow their performance. However, an organization with great account executives and mediocre CSRs can, at best, do no better than “hold their own.” Download PDF