Great Customer Service: Total Learning Experience
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Purchase Webinars and Handbook
Member price: $349.00
Non-member price: $449.00
HANDBOOK
The 114-page instructional guide to the Great Customer Service Educational Series offers informative articles and instructions on how to implement the processes and standards defined in the 3-part Webinar series. The guide also includes worksheets and resources that will help your company achieve Great Customer Service.WEBINARS
Session 1: Roles and ResponsibilitiesChanging market conditions demand great customer service and that requires changing today's customer service's roles and responsibilities. We will start with a basic understanding of what's required to create great customer service including what internal structures are needed in what positions to be successful.
Session 2: Customer and Organizational Applications
We need to maximize opportunities to apply great customer service with our customers while also supporting our Production and Sales Team members. Let's make sure great customer service elevates everyone's performance from the top down.
Session 3: Impact and Results
Everyone in the organization needs to understand the potential business impact as a result of achieving great customer service. Learn how to assess and continue to improve the customer service department's performance while developing strong relationships with individuals and organizations who interact with the department. See how great customer service impacts your customers, sales representatives, suppliers, production personnel and certainly senior management.
Sid Chadwick is the principle with Chadwick Consulting, Inc., a North Carolina-based consulting practice working to improve company and individual performance in the graphic communications industry. Sid has worked as a graphic arts industry consultant for over eighteen years, developing individual and organizational performance for graphic communications suppliers, and buyers. Specific capabilities include research, strategy development, education/training, and publishing.
Sid Chadwick
Principle
Chadwick Consulting, Inc.
Lewisville, NC
Phone: (336) 945-0645
e-mail: sidchadwick@cs.com